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Shipping Policy

Last updated: 11 July 2026

1. Order Processing & Production

All products are handcrafted to order. Orders are processed and dispatched within 5–12 business days from the date of payment confirmation. Custom or special orders may require additional production time. Where applicable, the estimated dispatch date will be confirmed before production begins.

2. Shipping Destinations

We ship to Greece, the European Union, non-EU European countries, the United States, Canada, and worldwide destinations.

3. Estimated Delivery Times

The following delivery estimates apply after dispatch and are indicative only; actual delivery times may vary due to carrier delays, customs processing, or other circumstances beyond our control. A tracking number will be provided to the customer upon dispatch.

All delivery times are estimates provided in good faith and should not be considered guaranteed delivery dates.

Split Shipments

Where necessary, orders containing multiple items may be dispatched in separate shipments at no additional cost to the customer.

4. Shipping Rates

Flat-rate shipping fees apply per order as follows and displayed during checkout:

• Greece:   €5
• Europe (EU):   €12
• Europe (Non-EU):   €25
• United States:   €30
• Canada:   €20
• Rest of the World:   €25

5. Complimentary Shipping

Free shipping is available on orders meeting the following minimum order values:

• Greece:    orders over €50
• Europe (EU):    orders over €95
• Europe (Non-EU):    orders over €130
• United States:    orders over €350
• Rest of the World:    orders over €150

6. Import Duties & Taxes

For orders shipped to the United States, all applicable import duties and taxes are included in the product price. Customers will not be required to pay any additional import charges upon delivery.

For orders shipped to countries outside the European Union (other than the United States), the customer is solely responsible for any import duties, taxes, customs fees, or other charges imposed by the destination country's customs authority. Athens Lightworks accepts no liability for such charges or for delays caused by customs processing.

7. Delivery Delays

Athens Lightworks shall not be liable for delivery delays caused by carriers, postal services, customs inspections, strikes, force majeure events, or adverse weather conditions, or any other events beyond our reasonable control.

8. Customer Responsibility — Delivery

The customer is responsible for providing an accurate and complete shipping address and a valid contact telephone number at the time of order. If delivery fails due to the customer's absence or failure to collect the parcel within the stipulated timeframe, the parcel will be returned to us. Any costs incurred as a result, including re-dispatch, storage, return, or carrier handling fees, shall be the responsibility of the customer.

9. Inspection Upon Delivery

Customers are advised to inspect all items upon receipt. Any damage to the packaging or product must be reported to the carrier immediately and to Athens Lightworks within 48 hours of delivery, with photographic evidence. Failure to report damage within this period will be deemed acceptance of the goods in satisfactory condition.

10. Loss or Damage in Transit

Athens Lightworks assumes responsibility for products until confirmed delivery to the customer. Upon confirmed delivery, risk passes to the customer. In the event of loss or damage during transit, Athens Lightworks will liaise with the carrier and will determine the appropriate remedy, including replacement or refund.