Shipping & Returns

Shipping & Returns Policy

Shipping

We ship across Europe and worldwide.

All fixtures are handcrafted to order. Production time is 5–12 business days before dispatch. Custom or special orders may require additional lead time — we will confirm the exact timeline with you before production begins.

Estimated delivery after dispatch

We offer flat-rate shipping to all destinations. Shipping costs are calculated at checkout.

Complimentary shipping is available on orders above a minimum value, which varies by destination.

Import Duties & Taxes

For orders shipped to the United States, all applicable import duties and taxes are included in the product price. No additional charges will be applied upon delivery — what you see is what you pay.

For orders shipped to other countries outside the European Union, customers may be responsible for any import duties, taxes, or customs fees charged by their country's customs authority upon delivery.

Returns

We stand behind the quality of every fixture we create. If for any reason you are not fully satisfied, we accept returns under the following conditions:

• Items must be returned within 14 days of receipt
• Fixtures must be uninstalled, unused, and in their original packaging
• As all pieces are made to order, a restocking fee of 15% applies to all returns
• The following items are excluded from returns: Personalised or custom-made products manufactured to order, items that have been used, installed, or show signs of wear, consumable components and supplies.
• Return shipping costs are the responsibility of the customer

If your order arrives damaged or defective, please contact both the courier and us within 24 hours of receipt via our Contact Page — include photos of the damage, and we will resolve the issue promptly at no cost to you, either through a replacement or a full refund.

To initiate a return, please contact us through our Contact Page.

Cancellations

As all fixtures are made to order, cancellations are only accepted within 24 hours of placing your order, before production begins.

To request a cancellation, please contact us immediately through our Contact Page.

Orders cancelled after production has commenced cannot be refunded.

Exchanges

If you would like to exchange your fixture for a different finish or configuration, we are happy to assist. Please contact us within 14 days of receipt through our Contact Page.

As all pieces are made to order, exchanges are subject to the following:

• Exchanges are available for items of at least equal value. Any difference in price will be charged accordingly.
• The original item must be returned uninstalled and in its original packaging
• A new production lead time applies to the replacement piece
• Return shipping costs are the responsibility of the customer
  
  

Not sure about the finish?

We offer finish sample sets so you can see and feel the quality of our materials before placing your order. Samples are available for all standard finishes — Brass, Copper, Matte Black, and Chrome.

Order a sample set!